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Support Center

  • How to Add Admin Users
  • How to Authorize Shared Educator Devices
  • How to Adjust the Attendance Scene Layout
  • How to Introduce ChildFriendly to your Staff & Families
  • How to Set Up Your Bank Account and Credit Card Processing
  • How to Transfer Your Data to ChildFriendly
  • How to Enter Family Balances when Switching to ChildFriendly
    • How to Use Instant Messaging- Parent Edition
    • How to Set Up Auto-Payments- Parent Edition
    • How Educators Administer Regular Meds
    • How to Use the RSVP Dashboard Feature
    • How to Use the Meals Tab
    • How to Use the Enrollment Dashboard
    • How to Approve Health and Incident Journals
    • How to Use the Dashboard's Admin Attendance Features
    • How to Use the Expiries Dashboard
    • How to Manually Add Child and Family Members
    • How to Add a Staff Member + Staff Module Overview
    • How to Use the Attendance Cards View
    • How to Use the Calendar Feature
    • How to Instant Message- Room ECEs to Admin & Families
    • How to Instant Message- Admin to Staff & Families
    • How to Use the Journal Module- Complete Guide
    • How to Complete Child Progress Reports
    • How to Generate Weekly Program Shopping Lists
    • How to Set Up Your Curriculum
    • How to Customize Other Learning Module Settings
    • How to Set Up a Families Ledger for Auto Billings
    • How to Create and Process Billings & Invoices
    • How to Process Payments, Credits & Refunds
    • How to Navigate the Family Finance Tab
    • How to Filter and View Supplemental Fees & Reports
      • How to Set Up Age Groups Categories
      • How to Set Up Ratios
      • How to Set Up Spaces
      • How to Set Up Groups
      • How to Set Up Programs
      • How to Set Up Locations
      • How to Set Up Tasks
      • How to Set Customizations in Set Up
      • How to Set Up Agreements & Policies for Parent Sign Off
      • How to Set Up Regular Fee Rates
      • How to Set Up Rate Rollovers
      • How to Archive, Delete, and Restore Rates
      • How to Set Up Rate Caps for Alberta Affordability Grants
      • How to Set Up Third Party Sponsors
      • How to Set Up Catalog Items
      • How to Set Up Adjustments, Including Meals Services
      • How to Set Up Auto Adjustment Fees or Discounts
      • How to Set Up Payroll Preferences
      • How to Sync to QuickBooks
      • ChildFriendly Pricing Guide
      • How long do PAD payments take to process?
      • What can parents and family members see and do in the portal?
      • Understanding Room Staff vs. Admin Permissions
      • How do I manage multiple portal accounts with a single email?
      • How is overtime calculated in the system?
      • How the system calculates 100+ vs. 50–99 Registered Hours- Alberta Claims
      How to Set Customizations in Set Up
      On this page
      How to Set Customizations in Set UpNavigate to the Customizations SectionConfigure the Web Form Welcome EmailSet Up the Web Form Deposit AgreementCreate Custom Questions for Your CenterConfigure Meal Types, Immunizations, and Health SymptomsUpload a Tax Receipt SignatureSet Payroll Preferences