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Support Center

How to Add Admin Users
How to Authorize Shared Educator Devices
How to Adjust the Attendance Scene Layout
How to Introduce ChildFriendly to your Staff & Families
How to Transfer Your Data to ChildFriendly
How to Enter Family Balances when Switching to ChildFriendly
How to Log In, Set Up Your Profile & Notifications
How to Get Set Up - Overview

Parent Orientation (In Under 5 Minutes)
Parent App Full 'How to...' Orientation Guide
How to Turn on App Notifications- Parent Edition
How to View Your Child's Journal & Sign Off On Incidents- Parent Edition
How to Use Instant Messaging- Parent Edition
How to Set Up Auto-Payments- Parent Edition
How to Report Your Child's Absence- Parent Edition
How to Download Your Childcare Tax Receipt- Parent Edition
How to Sign Your Child In and Out of the Center

How Educators Administer Regular Meds
How to Use the RSVP Dashboard Feature
How to Use the Meals Tab
How to Use the Enrollment Dashboard
How to Approve Health and Incident Journals
How to Use the Dashboard's Admin Attendance Features
How to Use the Expiries Dashboard
How to Manage the Info Changes Tab

How to Complete the Registration Process
How to Add and Edit a Registration Record
How to Manually Add Child and Family Members
How to Add Custom Questions to Online Registration Form
How to Create and Administer Drop-In Programs
How to Change the Primary Member on a Family Account
How to Filter the Families Tab to Show Only Current Families
How to Find the Registration Link to Share on Your Website
How to Upload Children's Photos (Admin & Parent View)

How to Add a Staff Member + Staff Module Overview
How to Reset or Revoke Staff Passwords

How to Use the Attendance Cards View
How to Mark a Student as Absent
How to Resolve the Forbidden Age Group Error
Attendance Module Symbol Guide
How to Adjust and Edit Past Attendance Records
How to Move Children To School and Back

How to Send Emails
How to Use the Calendar Feature
How to Instant Message- Room ECEs to Admin & Families
How to Instant Message- Admin to Staff & Families
Who Can Access Instant Messaging Threads?

How to Use the Journal Module- Complete Guide

How to Create and Edit Lessons- Part 1
How to Create and Edit Lessons- Part 2
How to Create Weekly Learning Plans
How to Approve Lessons, Weekly Plans and Assessments
How to Complete Child Progress Reports
How to Generate Weekly Program Shopping Lists
How to Set Up Your Curriculum
How to Customize Other Learning Module Settings
Viewing the Learning Module from the Parents Perspective

How to Set Up a Families Ledger for Auto Billings
How to Create and Process Billings & Invoices
How to Process Payments, Credits & Refunds
How to Use Finance Module Filters
How to Apply a Payment or Refund to Multiple Open Invoices & Memos
How to Group Payments Into Lump Sum Deposits
How to Adjust Billing for Prorated and One-Time Charges
How to Navigate the Family Finance Tab
How to Set Up Auto Adjustment Fees or Discounts
How to Refund a Parent
How to Process Returned Payments
How to Filter and View Supplemental Fees & Reports
How to Record & Reconcile Third Party Payments- Part 1
How to Record & Reconcile Third Party Payments- Part 2
How to Run Finance Reports
How to Find and Print Tax Receipts
How to Download or Email Invoices, Receipts & Statements

How to Download a Child's Portable Emergency Record

How to Set Up Age Groups Categories
How to Set Up Ratios
How to Set Up Spaces
How to Set Up Groups
How to Set Up Programs
How to Set Up Locations
How to Set Up Tasks
How to Set Customizations in Set Up
How to Set Up Agreements & Policies for Parent Sign Off

How to Set Up Regular Fee Rates
How to Set Up Rate Rollovers
How to Archive, Delete, and Restore Rates
How to Set Up Rate Caps for Alberta Affordability Grants
How to Set Up Third Party Sponsors
How to Set Up Catalog Items
How to Set Up Adjustments, Including Meals Services
How to Set Up Payroll Preferences
How to Sync to QuickBooks
Setting Up Payment Processing in ChildFriendly

ChildFriendly Pricing Guide
How long do PAD payments take to process?
What can parents and family members see and do in the portal?
Understanding Room Staff vs. Admin Permissions
How do I manage multiple portal accounts with a single email?
How is overtime calculated in the system?
How the system calculates 100+ vs. 50–99 Registered Hours- Alberta Claims
How to Update Your Information in Stripe for Credit Card Processing

How to View Your Child's Journal & Sign Off On Incidents- Parent Edition

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How to View Your Child's Journal & Sign Off On Incidents- Parent Edition **How to View Daily Journals**